Common questions
Everything you need to know before launching your brand
I'm new to this. Is MTOB right for me?
Absolutely! MTOB isdesigned for all entrepreneurs— whether you're launching your first brand, a salon owner expanding retail, or anyone building a skincare business. Over 70% of our founders are first-timers. Our platform is accessible, supportive, and built to help you succeed.
How does the 2-3 business day dispatch work?
All products arepre-filled and sitting in our warehouse right now.When you order, we dispatch within 2-3 business days (excluding weekends and public holidays). Traditional suppliers take 7-14 days because they make products after you order. We're faster because everything is already made and ready to ship.
Can I customize formulas or packaging?
No, and that's what keeps us fast! Custom formulations add weeks to turnaround. Our products useproven, stability-tested formulasthat arrive unlabelled. You apply your own branding with our free Canva templates. This gives you speed and complete control over your brand identity.
What about labels and batch information?
Products arrive unlabelled with abatch slipshowing batch number, manufacturing date, and expiry. You apply your labels (we provide free templates) and reference the batch info. This way you control timing, branding, and your launch schedule.
What's the minimum order?
10 units per product.You can mix products in one order. No lock-in contracts. Test the market smart before scaling up.
Is MTOB right for all founders?
Yes! MTOB is built to supportentrepreneurs from all backgrounds— whether you're launching your first brand, a salon owner expanding retail, or anyone building a skincare business. Over 70% of our founders are first-timers. Our platform is designed to be accessible, supportive, and empowering for everyone, with no gatekeeping or complexity.
Are the products high quality?
Absolutely. All products areAustralian made, batch verified, and stability tested.We use clean ingredients, no parabens, no sulfates, and all products are cruelty-free.
Do you ship Australia-wide?
Yes! We ship to all Australian states and territories. Products are made and dispatched locally.
Orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
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Can I change my shipping address after my order is placed?
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Shipping & Returns
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
What is your return policy?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.